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Our Warranty & Return Policy

Customers have CONSUMER RIGHTS to use other product providers other than Original Equipment Manufactures.

U.S. Federal law prohibits equipment manufacturers from promoting unfair trade practices in an attempt to suppress competition. As a result, it is illegal for any manufacturer to limit a consumer’s right to choose an aftermarket product by threatening to void a Warranty or cancel a Service Agreement.

Federal Law Protects the Consumer

The Sherman Antitrust Act seeks to promote competition in a free market economy and prevent companies from creating monopolies or promoting unfair trade practices by unlawfully restricting competition.
According to the U.S. Dept. of Justice, “ Free and open competition benefits consumers by ensuring lower prices and new and better products”.
An equipment manufacturer’s attempt to limit the consumer’s choice of ink cartridge unlawfully restricts competition and is a clear violation of the Sherman Antitrust Act.

The Magnuson-Moss Warranty Act was enacted by Congress in 1975 in order to provide the Federal Trade Commission with a better means to protect consumers of aftermarket products. The Magnuson-Moss Act (US Code, Title 15, Chapter 50, Section 2302 (c)) prevents a manufacturer from voiding a product’s warranty because the consumer chose an aftermarket replacement parts or supply.

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Risk-Free 100% Satisfaction Guarantee

POSTAGE MACHINE SUPPLIES INC. (PMSI) guarantees your satisfaction with every product we sell. If you are not 100% satisfied return the product with a full refund. PMSI warrants its ink cartridges and other consumable supplies which are suitable for use in the intended models of postage meters and are free of defects that could cause damage to the mail machine. The warranty is dependent upon the customer providing PMSI with satisfactory evidence that the machine damage was due to the defect in the PMSI ink cartridge, including a statement on the service company’s letterhead dated and signed by the company’s service manager. PMSI liability shall be limited to the replacement or PMSI’s reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose.

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30 Day Return Policy:

First, please contact support@postagemachinesupplies.com to receive an RMA. After you have received an RMA number from our support department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) business days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.

If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 20% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% restocking fee for the unneeded/wrongly ordered item. The buyer is to ship the item back using their method of shipment. We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.

Any Concerns please send us an email to support@postagemachinesupplies.com